General F.A.Q.

How long will my order take to be delivered?
We send your order within 1 - 2 days.  But then please allow for the delivery method of your choice. We send for free through Australia post but this may vary from 3 - 10 days delivery time.  We also offer tracked, urgent delivery with a yellow express envelope.  See DELIVERY TIMES for full information. 

How do I pay for my order with Name It Labels?

We offer 3 different methods to complete the payment on your order.

•    Secure online Credit Card payment with Visa or Mastercard
•    Paypal,   (sorry no  American Express and Diners Cards)
•    Direct Deposit to our St George Account

How do I know if my order has been received by Name It Labels?
After placing your order you will get an email confirmation with your order details and  an order number.
It’s always a good idea to check this email to make sure all the information you sent us is correct.
Once your order has been fulfilled we will email you to say SHIPPED.

How do you deliver an order?
We use Australia Post so it will come straight to your letterbox. This means you don’t have to wait around for a courier or worry it might arrive while you are out. 
We pack our labels so they fit in a regular sized envelope. 

Do your Iron-On Clothing Labels really stick?
YES! We guarantee it. We believe we are the specialist when it comes to iron on clothing labels. See the genuine feedback on the iron on page, by scrolling down.

Should I get the FULL name printed or just the SURNAME?

This is up to you. Most people print a Christian and Surname on their label.  
We think it’s nice to have a person’s full name printed on the labels as it makes it more personal and easier to identify if an item goes missing. 
If you are thinking of getting just a surname because then all your children can share the labels, then this is no problem with us. (Some companies won’t let you just print a surname!).

Remember we also offer a family bulk saving. Check out our Value Pack – this offers a 40% saving and is really popular for school aged children or residents entering a nursing home where all items must be labelled including shoes and personal belongings. At the moment (2016) you will recieve a $10 discount for all orders over $75.

What type of Sew-On Labels do you sell?
We sell two different types of sew on labels.  One for machine sewers and one for hand sewers.  

Polyester Sew on Labels - for machine sewing. Highly recommended for Rest Homes as won't fade or fray. 
•    Printed labels. Easy to read (print can be more BOLD)
•    Made to be machine sewn around. 
•    Smaller quantity available, starting at a 20 pack for only $17
•    Can print 2 lines and all types of symbols, letters, characters pr the font of your choice.
Not recommended for hand sewing. 

Woven Sew On Labels
•    The NAME is embroidered. Easy to machine sew Or to hand sew.
•    CAPITAL letters only. No symbols or characters
•    Minimum quantity is 50 labels for $49
•    Different coloured text available against the white background
•    Easier to hand sew than the polyester label. 

What happens to my name and address if I make an ACCOUNT with you on the internet?
We guarantee we will not pass on your details to any other company, for any other purpose. We send out a newsletter about 2 times a year with super specials. Sign in to make an  "account" to keep track of your orders and other features.